legal
Current billing limitations and support-based refund or cancellation handling.
Last updated Apr 23, 2026
This policy must be finalized before live billing rollout. The current codebase supports Razorpay India subscription checkout, top-up checkout, wallet grants, payment verification, and webhook sync. It does not yet include self-serve cancellation, subscription switching, or refund management inside Kissago.
Subscription cancellation is currently handled through support or provider-side/manual workflows. The self-serve account-management flow is not yet implemented.
Users cannot currently self-serve a switch from one active Razorpay subscription to another. The checkout path blocks overlapping Razorpay subscriptions and asks users to wait for manual account management.
Refunds are not automated in the current product. Refund requests, duplicate payment concerns, or billing disputes should be sent to [Support email is not configured] for manual review. Digital usage, generated content, consumed coins, or completed top-ups may not be refundable unless required by law or approved after review.